Ships from Australia:

• ​Ships from our warehouse in Australia

• Estimated delivery time: 4 ~ 7 working days.

 

​Ships from China:

       

• We offer worldwide free shipping from our warehouse in China to ensure timely delivery of your orders. Please find below estimated shipping times to various regions:

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• Please note that shipping times are approximate and may vary depending on factors such as customs clearance and local postal services.

• A tracking number is provided for all orders

• Orders are typically processed and shipped within 3 business days after payment confirmation.

• Please note that shipping costs do not include any customs duties or taxes that may be applicable in your country.

• Buyers are responsible for any customs duties, taxes, or import fees imposed by their respective countries. Please check with your local customs office for information on potential additional costs.

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Returns:

        We want you to be completely satisfied with your purchase, and we understand that sometimes returns are necessary. Please review our return policy below:

1. 14-Day Return Window: You may return most new, unused items within 14 days of delivery for a full refund.

2. Return Eligibility: To be eligible for a return, your item must be in the same condition that you received it, unused, in its original packaging. 

3. Return Process:

   • Contact Customer Service: Before returning an item, please contact our customer service team to obtain a return authorization and instructions.

   • Package Your Item: Pack your item securely in its original packaging, if possible, and include any accessories or documentation that came with it.

   • Ship Your Item: Return the item using a trackable shipping method to ensure its safe return. You will be responsible for return shipping costs unless the return is a result of our error.

   • Receive Your Refund: Once your return is received and inspected, we will process your refund promptly. Please note that it may take some time for the credit to appear on your account, depending on your payment method and financial institution.

4. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.

5. Contact Us: If you have any questions about our return policy or need assistance with a return, please contact our customer service team at info@simo-optics.com.

 

Thank you for choosing Simo Optics. We appreciate your business and strive to provide the best possible shopping experience for our customers.

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